STG, Inc. Quality Control - IT Capability Manager in Fort Huachuca, Arizona

Quality Control - IT Capability Manager

Information Technology
Fort Huachuca, Arizona

Job ID: 2017-731



STG, Inc. has an immediate opportunity as an IT Capability Manager located in Ft. Huachuca, AZ! This position will support a Quality Control program of our IT services contract, which provides enterprise systems and services in a cutting edge Cyber environment.Job Description:

Working closely with Quality Control and the Program Managers, will lead efforts with new and/or changing information technology projects across our program. Will coordinate activities quality control program ensuring that all contract requirements and customer deliverable are being successfully achieved. Through continual service improvement, and working with other Division and Team Leads, will ensure personnel are adhering to established ITIL processes and technical procedures.

  • Lead technical projects, assign tasks, and ensure suspenses are met by working with appropriate managers to set priorities

  • Manage day-to-day operational aspects of a project, the scope for multiple projects, and identifying when additional technical experts or other resources are needed

  • Ensure suspense dates are met in accordance with program/project plans for pre-installation and post-installation deliverables

  • Maintain awareness of relevant technical advances and incorporate technical subject matter expert recommendations for new technologies into technology refresh plans covering systems, tools, and processes

  • Evaluate changes for impact on capacity, and increase capacity as necessary to prevent service degradation

  • Coordinate efforts for implementation plans to ensure they identify the level of support required, a rollback plan, training, and are fully communicated to all stakeholders

  • Review tools and enhanced capabilities for their optimal use and related support requirements

  • Research, test, and evaluate new technology for insertion; document implementation and sustainment; and present results of the evaluation, that addresses cost and performance

Minimum Qualifications:

  • HS +6 or AA/AS +4 or BA/BS +2 years IT/Management Experience

  • ITILv3 Foundations within 180 days of hire

  • Senior level technical experience and understanding of multiple technology areas including networking, Windows/UNIX server administration, and automation systems

  • Direct experience with Quality Control and Project Management highly desirable

  • Excellent team skills, excellent communications skills, written and verbal

  • Demonstrate initiative and be results oriented with flexibility and tenacity

  • Demonstrate the ability to continuously adjust priorities to reflect changing circumstances

  • Ability to work in a dynamic cross-organizational team environment

  • Strong dedication to provide quality customer service

  • Effective problem-solving skills and inherent decision-making ability

  • Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue

  • Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager

  • Willing to work overtime, holidays, and weekends as necessary


  • This position requires a Secret clearance

The employment policy of STG, Inc. is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status and to ensure affirmative action is taken in fulfillment of this policy.