STG, Inc. Remedy/ITSM 8.1 Subject Matter Expert in Fort Huachuca, Arizona
Remedy/ITSM 8.1 Subject Matter Expert
Fort Huachuca, Arizona
Job ID: 2018-964
STG, Inc. has an immediate opportunity as a BMC Remedy/ ITSM Subject Matter Expert located in Ft. Huachuca, AZ! This position will support ITSM team, which provides cutting edge services focused on RCC-C. Job Description:STG is looking for a Remedy/ITSM 8.1 Subject Matter Expert for an enterprise service provider to perform the following duties:· Installation of Remedy software/upgrades/patches and configure out-of-the-box Remedy functionality to meet IT/Business needs.· Gather/document/analyze enhancement requests.· Evaluate/assess fit between requirements and Remedy application suite capabilities in support of department's philosophy of using standard out-of-the-box functionality, minimizing customizations where possible.· Identify/troubleshoot/resolve BMC Remedy applications issues including root cause analysis.· Integrate Remedy with Enterprise monitoring tools and proactively monitor Remedy applications.· Perform risk identification, assessment, remediation and performance tuning.· Conduct user training for IT/Business as required.· Create all necessary documentation/SOPs, training material and user guides.· Stay current on emerging tools, techniques and technologies; Maintain skills/capabilities through education/training/hands-on experiences.· Contribute to customization, configuration, upgrade and further integration of the Enterprise Monitoring and Management system, specifically using IBM/Tivoli core products – Omnibus, Impact. Minimum Qualifications:· HS +8 Similar Experience or AA/AS +6 or BA/BS +4· IAT II certification required (Security+CE, SSCP or equivalent)· BMC Remedy AR System 8.0: Foundation Training within 180 days· Excellent team skills, must be thorough, must have excellent communications skills, written and verbal· Demonstrate initiative and be results oriented with flexibility and tenacity· Demonstrate the ability to continuously adjust priorities to reflect changing circumstances· Ability to work in a dynamic cross-organizational team environment· Strong dedication to provide quality customer service· Effective problem-solving skills and inherent decision-making ability· Strong analytical skills including the ability to quickly identify the cause of issues with the system or determine if other teams need to be included in resolving an issue· Ability to manage own projects including communications to customers as well as work as part of a larger team managed by a project manager Clearance:· DoD Secret clearance or eligible for Interim
The employment policy of STG, Inc. is to provide equal employment opportunity for all qualified employees and applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status and to ensure affirmative action is taken in fulfillment of this policy.